Grievance Redressal
KeshvaCredit is committed to addressing customer concerns and grievances in a fair, transparent, and timely manner.
Customer Grievance Redressal
If you have any complaint, concern, or grievance regarding our services, your personal information, loan application assistance, communication, or any other matter related to KeshvaCredit, you may contact our Grievance Redressal Officer using the details provided below.
We request you to provide complete details of your complaint, including your name, registered mobile number or email address, application details (if applicable), and a description of the grievance so that we can investigate and resolve the matter effectively.
Grievance Redressal Officer Details
Name
Mandeep Phulia
Designation
Grievance Redressal Officer
Contact Number
8901229195Address
KeshvaCredit Services Pvt. Ltd.
233, Thakar Basti, Bagichi Mohalla,
Dharamshala Road,
Fatehabad - 125050, Haryana, India.
How to Raise a Grievance
Step 1: Submit Your Complaint
Send your complaint or grievance to our official grievance email address:
keshvacredit@gmail.comStep 2: Complaint Review
Our Grievance Redressal Officer will review the complaint and may contact you if additional information or clarification is required.
Step 3: Resolution
After reviewing the matter, we will communicate the appropriate response or resolution through the contact details provided by you.
Step 4: Escalation
If your grievance remains unresolved or you are not satisfied with the response, you may escalate the matter according to the escalation matrix provided below.
Grievance Escalation Matrix
Customers may escalate their grievance through the following escalation levels:
| Level | Escalation Authority | Contact Details | Purpose |
|---|---|---|---|
| Level 1 | Customer Support | Official Customer Support Channels | Initial complaint or customer concern |
| Level 2 | Grievance Redressal Officer | keshvacredit@gmail.com 8901229195 | Escalation of unresolved complaints |
| Level 3 | Senior Management | Through the Grievance Redressal Officer | Further escalation for unresolved grievances |
Grievance Handling Timeline
We aim to acknowledge customer grievances promptly and process them within the timelines prescribed under applicable laws, regulations, and our internal grievance redressal procedures.
The time required to resolve a grievance may depend on the nature and complexity of the complaint and whether additional information is required from the customer or any third party.
Important Information
KeshvaCredit operates as a loan marketplace and facilitates connections between customers and third-party financial institutions and lending partners. Matters relating to loan sanction, disbursement, interest rates, repayment, or other services directly provided by a particular lender may also be subject to the grievance redressal mechanism of the respective lender.